This podcast is about sharing ideas, insights, research, and experiences around emotion in the workplace. Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm. We focus on the roles #emotion #credibility and #deception play in the workplace.
In this episode, we talk with SJ Lennie who is a DI at Greater Manchester Police who is taking a sabbatical to complete her Ph.D. at Manchester Metropolitan University. Her area of research, emotional inauthenticity, and the psychological impact of the emotional labor of police officers. Having been a police officer for 15 years with a successful career at Hampshire and Greater Manchester Police and a detective inspector.
We talk about the impact that organizational rules and culture have on both the emotions that you are allowed to display and to feel. This conversation broadens out into the coping mechanisms and strategies that police officers use to help navigate the emotional labor (the emotions they feel) and the emotional work (working with others’ emotions) that is required in their job. Some examples of these coping mechanisms include; suppression, repression, alcohol, and acting. Interestingly, SJ’s personal experience and her research are showing that the majority of strategies that are used are psychologically unhealthy for the officers.
Finally, we bring the conversation together to think about what we the listeners can learn and take from this into our daily lives or into our workplaces.
We talk with each other about a variety of research papers and books and you can find links to them all here:
Goffman, E. On facework
http://anthropology.msu.edu/anp420-us14-ss1/files/2012/06/4.-Goffman-On-Face-work.pdf
Hochschild, A. R. (2003) The Managed Heart. The commercialization of human feeling. 20th Anniversary Edition ed., London: University of California Press.
Stevens, A. (2001) Jung: A very short introduction. Oxford: Oxford University Press.
http://learningsources.altervista.org/Jung_a_short_introduction.pdf
Pennebaker, J.W. (1997) ‘Writing about Emotional Experiences as a Therapeutic Process’. Psychological Science, 8(3) pp. 162 – 166.
https://www.researchgate.net/profile/James_Pennebaker/publication/243785750_Writing_About_Emotional_Experiences_as_a_Therapeutic_Process/links/571e3c1a08aed056fa226995/Writing-About-Emotional-Experiences-as-a-Therapeutic-Process.pdf?origin=publication_detail
Pennebaker, J.W. and Seagal, J.D. (1999) ‘Forming a Story: The Health Benefits of Narrative’. Journal of Clinical Psychology, 55(10) pp. 1243 – 1254.
https://www.ncbi.nlm.nih.gov/pubmed/11045774
Liberman, M.D., Eisenberger, N.I., Crockett, M.J., Tom, S.M., Pfeifer, J.H. and Way, B.M (2007) ‘Putting Feelings Into Words: Affect Labeling Disrupts Amygdala Activity in Response to Affective Stimuli’. Psychological Science, 18(5), pp. 421 – 428.
https://www.ncbi.nlm.nih.gov/pubmed/17576282
If you would prefer to read the podcast click here: Transcription – Episode 2 – Emotion at Work – Emotional Inauthencity